by Paul Chapman | Nov 10, 2023 | Manager, Staff
Laughter at work. Is there a better sound? For me, humour and its offspring laughter are two of the most valuable presents a good manager can bring to a team. That’s not to say the manager (let’s make it a bit more personal: you) needs to be a comedian. Far from...
by Paul Chapman | Nov 3, 2023 | Employees, Staff, Team
As we stride into November, for many managers it means we are closing in on Performance Reviews: those wonderful end-of-year meetings where you stare across the table at a staff member who has confidently rated themselves 5/5 across the board, whilst you’re...
by Paul Chapman | Oct 27, 2023 | Training
You’re staring at five highly-skilled, experienced sales people. They’re all staring back at you, intently and expectantly. It’s very quiet. These professionals talk (and listen) for a living. They speak to groups of clients and prospects every...
by Paul Chapman | Oct 20, 2023 | Staff
Laughter at work. Is there a better sound? For me, humour and its offspring laughter are two of the most valuable presents a good manager can bring to a team. That’s not to say the manager (let’s make it a bit more personal: you) needs to be a comedian. Far from...
by Paul Chapman | Oct 13, 2023 | Leadership, Management
Pick up a book on leadership and you’ll find that the list of desirable traits for being a good manager is long. I’ve never met a single person who has them all. I certainly don’t. Given the lengthy wish-list, what’s the number one trait?...
